Attrition is a huge challenge for many of our members and we see a huge range, with external attrition ranging from 1.1% to 64%. For some, high attrition and rapid turnover drive up costs. They can’t deliver great service. For a few, low attrition can bring its own challenges.

Attrition can be a huge cost to our organisations. But all too often these costs are not truly understood and taken into account in the decisions we make.

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This article was first published in the 2025 Best Practice Guide - Raising Standards

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