2026 Customer Strategy & Planning Virtual

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Planning & Insight in the Back Office Assisted Learning Pathway

Planning & Insight in the Back Office Assisted Learning Pathway

Learn how to apply the whole planning cycle, from capacity to scheduling & real time, with the chance to explore further your role and where it fits in.

After this session, you will understand;

 - The key elements of capacity plans and backlog management
 - How to set up effective data, reporting & comms plans
 - Crucial elements of a good plan and their impacts, including shrinkage, models & forecasting

SilverPlus Sponsors
Silver Sponsors