2026 #RaisingStandards Virtual On-demand

Verint Technology Showcase

Originally broadcasted on Tuesday 13th October 2026, 12:30

Move Your Shift, Keep Your Coverage
What if an agent could move a 9 a.m. start to noon and make up the hours on Thursday, without sending a single approval request? What happens to service levels when hundreds of agents make changes like that every month? And how do you reward the people who pick up the shifts nobody wants? Verint TimeFlex answers all three with a bot that runs on top of your existing WFM system. It checks every requested change against forecasted volume, capacity and performance in real time, and only lets through the changes the business can absorb.
 

QStory Technology Showcase

Originally broadcasted on Wednesday 14th October 2026, 12:30

How Enova Redefined Automation and Flexibility, Empowering Strategic Analysts to do more
Join Enova’s Jodi Maffitt and QStory's Barry Jones, to discover how replacing manual WFM processes with QStory's real-time automation empowered agents with schedule autonomy, eliminated planner burnout, and delivered real operational efficiency. Learn how Enova transformed daily workflows, plus get an exclusive sneak peek at next-generation tools shaping the future of contact centre agility.

Key Planning Assumptions

Originally broadcasted on Thursday 15th October 2026, 15:00

Every forecast, schedule and operational decision is built upon assumptions. Yet many organisations rarely review whether those assumptions remain valid. This session explores the planning assumptions that matter most, drawing on our latest benchmarking research together with examples from leading. We'll examine how high-performing planning teams validate assumptions, respond to changing demand and create decision-making processes that improve confidence across the business.