2026 Best Practice Showcase (In-Person)

Catch up on our previous conferences. Forum Members can register or log in by clicking My Account at the top of this page then click on the conference below to watch the Keynotes, Workshops & Technology Showcases. Please allow us time to add this access to your account. 

If you do not have the access you expect please email advice@theforum.social.

Gain or update your accreditation for your learning from conference by watching some sessions and telling us what you have learned and what you will do differently on this form.

Gold Sponsor
Opening Keynote

Opening Keynote

A day of learning opens with framing of the day from The Forum. 
Sarah Thompson, Marshmallow

Sarah Thompson, Marshmallow

Sarah Thompson from Marshmallow Insurance as she gives her thoughts and top tips on getting the most from networking.
TKG Opening Keynote

TKG Opening Keynote

A keynote and discussion from our gold sponsors TKG.
Karl Fletcher, Novuna

Karl Fletcher, Novuna

Karl Fletcher from Novuna, Innovation Award Judge and latest Forum Fellow, gives his thoughts on the importance of community and networking for teams in the industry.
Innovation of the Year, NFU Mutual

Innovation of the Year, NFU Mutual

Innovation of the Year Award winner, NFU Mutual, tell their award winning story of how they connected governance, planning, technology, and leadership into a joined-up operating model that demonstrates how to deliver strategic transformation at enterprise scale. 
Unlocking the value of your data

Unlocking the value of your data

In this session, Fournet explore why 55% of all data isn't used and what you can do to leverage the insights you are missing. Attending this session will provide you with the steps to improve visibility of your operation and improve the output of AI tools and processes.
BT Group

BT Group

BT Group explain how they connected governance, planning, technology, and leadership into a joined-up operating model. 
Shaun Jardine, SSCL

Shaun Jardine, SSCL

Shaun Jardine, Planning Manager of the Year, SSCL describes how he has rebuilt the foundations of planning, introducing new techniques, tools and thinking to build trust ensuring Planning have a seat at the Leadership table
Forum Focus: Verint

Forum Focus: Verint

Join this 20-minute presentation from Verint on a key topic.
Enhancing Performance on a Complex Energy Account

Enhancing Performance on a Complex Energy Account

In this panel session, Phil Cochrane (Firstsource) and Lee Middleton (Centrical) take you inside a 10-week pilot on a complex energy account, sharing what worked, what they would do differently, and how the results stack up.
Awards Panel Discussion

Awards Panel Discussion

Hear best practice from a panel of individual and team award winners across Planning, Insight and Learning/Knowledge. Featuring SSCL, LNER, OVO Energy and HGS.
Partnerships

Partnerships

Technology is the key enabler for success in our industry and it is key that relationships between end users and technology providers continue to improve, so raising standards in customer operations. 
NCFE x SVL were totally aligned in the requirements from a new CCaaS implementation and how this delivered a seamless journey to delivery of a truly omni channel platform. 
NatWest wanted to offer more than just the minimum for their vulnerable customers, so worked with National Support Network to offer trusted support that went beyond just banking.
Showcase Summary

Showcase Summary

Final thoughts and summary of key themes and takeaways by The Forum and gold sponsor TKG.