Utility Warehouse & Sensée - Partnership Award Case Study 2022
Sensee’s expertise in best practice home working, and the rapid deployment of LiveDesk technology across 950 agents, meant that Utility Warehouse could bring agents into one virtual space, helping people thrive at home, and deliver great customer service.
Webinar: Outsourcing
What are the key ingredients for a Outsource partnership? This webinar will explore the advantages of working with a strategic partner to support and help you realise your goals.
- Hear how you can stay in control and drive even better results
- Learn best practice principles to build a great partnership
- Gain valuable insight into the advantages of outsourcing
Partner Article: The Contact Company Selects Calabrio WFM to Power BPO Operations
Calabrio, the workforce performance company, has announced that business process outsourcer (BPO) The Contact Company (TCC) has selected Calabrio ONE software to support the company’s ambitious growth plans. TCC plans to implement a broad range of Calabrio’s automated, data-driven solutions to support the contact centre complexity of its growing client base and hybrid-working in a multi-channel customer service environment.
Sensée and Bupa homeworking team named Outsourcer of the Year at the 2023 Northern Contact Centre Awards
Hammersmith, London. Sensée and Bupa are pleased to announce that their customer service homeworking team was named ‘Outsourced Contact Centre of the Year - Medium’ at the 2023 Northern Contact Centre Awards gala dinner on Friday night.
Sensée launches Surge emergency response service
Work-from-home CX specialist Sensée has launched an emergency response service for organisations needing extra trained personnel at short notice to manage spikes in customer contact.
2025 Best Practice Showcase: Summer Tour Launch: 20 Transformational Innovations Changing the Future of Work
Join us for an inspiring and insightful webinar celebrating the 20 finalists from this year’s Innovation & Transformation awards. Trailblazers who are redefining workforce planning, customer experience, and operational excellence. From AI to culture change, these organisations are proving that bold thinking drives real-world results.
2025 Awards Case Study: Automation improves onboarding and efficiency: Cheryl Whitfield at HGS
Cheryl Whitfield developed Clive, an onboarding chatbot. Clive handled over 4,300 interactions in 11 weeks, helping new agents settle in quickly. He reduced managers’ workloads, improved information access, and boosted agent confidence. Cheryl’s work showed how simple automation can make a big impact.
2025 Awards Case Study: Transforming public sector insights: Steven Davison at HGS
Steven Davison optimized public sector services at HGS. His data insights improved government decision-making, streamlined services, and enhanced efficiency.
2025 Awards Case Study: Building a global planning team that works - Firstsource x OVO Energy
OVO needed offshore support that felt like one team. Firstsource made it happen—quickly. Service levels jumped, response times improved, and culture thrived. They trained together, chatted daily, and built trust across borders. A great example of people-first operational change.
2025 Best Practice Showcase: Partnership Principles
The best partnerships don’t just happen, they are built on trust, shared goals, and a commitment to making things work. Join us to hear a range of inspiring and educational stories from our Partnership Awards which cover a wide range of areas including, chatbots, robot workers, employee engagement platforms and technology stack transformations.