Case Study 2018: Releasing the potential of planning at Barclays
See how a new end-to-end planning tool has delivered consistency, control and agility whilst freeing up time to transform the role of the planning analyst at Barclaycard.
2021 Insight Awards: David McGhee at PokerStars
2021 Innovation & Transformation Awards: NHS BSA
2021 Quality & Improvement Awards: Susan Drape & The AA Quality Team
2021 Partnership Awards: QStory x Domestic & General
The Domestic & General partnership with QStory on real time automation led to a step change in colleague empowerment, transformation in the real time planning team and a remarkable, rapid ROI. Like many of the partnership, this stands out as an easy and open working relationship that enables learning and evolves
the technology in an agile way.
2021 Partnership Awards: AXA x Pega
AXA Insurance and Pegasystems pioneered the use of desktop analytics as workforce intelligence during lockdown. Using this data in entirely new ways, with practical dashboards, drove action and supported operations teams, who faced rising AHT and slow systems at home. Downtime dropped 70%, AHT by 10 seconds and colleague satisfaction rose by 13 points.
Lesley Cooil, North Yorkshire County Council - Quality Individual 2022 Case Study
Lesley Cooil from North Yorkshire Council has reinvigorated calibration with each meeting having a clear focus to deliver improvement not just consistency.
Esther Blakelock, Northumbrian Water - Quality Individual 2022 Case Study
Esther Blakelock from Northumbrian Water has engaged closely with her operation to deliver a consistent and effective quality approach across different channels and business areas in just a few months.
Sarah Banks, Macmillan Cancer Support - Quality Individual 2022 Case Study
Sarah Banks from Macmillan Cancer Support has introduced an innovative peer to peer assessment process which is reducing rework and driving consistency in their back-office processes.
Hayley Fritz, FIS - Learning Professional 2022 Case Study
Haley Fritz from FIS has created a culture of learning and knowledge sharing across a multinational company by setting up a biannual virtual conference where everyone can get involved.