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Case Study 2017: Thomas Cook: Building excellent teams and gaining credibility

Published on 27 April 2017

Case Study 2017: Thomas Cook: Building excellent teams and gaining credibility

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Key Results

  • Employee engagement up from 33% to 64% in a year
  • Forecast accuracy: variance cut from 20% to just 5%
  • Actual data now used to drive forecasts rather than 'gut-feel'
  • Reps given ability to plan their own time off in lieu
  • Greater visibility of scheduling process
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Author: Leanne McNamee

Categories: Library, Planning & Resourcing, Awards Case Studies

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