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The Lamp is bringing people together, a vehicle for knowledge sharing, from medical symptoms, to schedules or multi-media training. In just 3 months, with no budget, a team leader and project assistant took ownership and launched the initial SharePoint portal. By recognising the difficulties faced in front line roles, listening to feedback and making things easier, it’s helped the trust deliver a safer service, better patient care and £400,000 savings. Furthermore, service levels are up from 93% to 98%, against a national average of 91% for 111 services. The Lamp is fully auditable and offers insight on frequency of usage. Strong engagement means the system is accurate & up-to-date. Creativity and the drive to deliver the best possible patient care has seen the system be embraced across the 350FTE control centre in 3 sites.
Key Results
- 3% reduction in operating costs by stabilising AHT
- Reducing patient serious incidents by 79% in one year
- 600+ procedures, memos and documents launched & ready within 3 months
- Enabled 50+ surgeries to be supported out of hours to support patient care