This box set offers a deep dive into the key aspects of the contact centre industry. This includes an overview of the industry's history and evolution, an exploration of potential career pathways, a demystification of key terminologies, and an emphasis on the importance of the right mindset. By offering your new hires this early access to relevant industry knowledge, we are setting them up for success and ensuring they step into their roles with a solid foundation.

We've meticulously developed each module to provide an insightful introduction to the contact centre industry. From the industry's history and evolution to potential career pathways, key terminology, and the importance of the right mindset, we've covered essential knowledge areas that will equip your new hires with a solid foundation even before they step into their roles.

This comprehensive set of modules is designed to be flexible and accessible, allowing learners to engage with the material at their own pace, playing a pivotal role in equipping you with a deeper, practical understanding of the contact centre dynamics.

The Modules:

• Introduction to Contact Centres
• Building a Career in Contact Centres
• Typical Terminology Used in Contact Centres
• Managing Yourself in the Contact Centre
• Power of One: Contact Centre Dynamics
• Being Prepared for Feed Back
• the 6 C's of Effective Communication
• Understanding Support Teams

The cost of this mini series including accreditation is great value at £325 + VAT and free for students on our assisted learning pathway.

Complete the form below and we will be in touch to arrange payment if necessary.