We are currently updating our CRM software so the forms on our website may not work correctly.

If you want to book a place on our training or conferences, please email events@theforum.social and we will process your request.

Apologies for any inconvenience.

2021 National Conference

Click on the sessions below to watch the Keynotes, Workshops & Technology Showcases. Full access to these videos is part of your Forum Membership. To access these videos, register or log in by clicking My Account at the top of this page. If you do not have the access you expect please email advice@theforum.social.

Gold Sponsors
Case Study 2017: Thomas Cook: Building excellent teams and gaining credibility

Published on 27 April 2017

Case Study 2017: Thomas Cook: Building excellent teams and gaining credibility

See the full Case Study

Key Results

  • Employee engagement up from 33% to 64% in a year
  • Forecast accuracy: variance cut from 20% to just 5%
  • Actual data now used to drive forecasts rather than 'gut-feel'
  • Reps given ability to plan their own time off in lieu
  • Greater visibility of scheduling process
Comments (0)Number of views (268)

Author: Leanne McNamee

Categories: Library, Planning & Resourcing, Awards Case Studies

Tags:

Print