2021 National Conference

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2023 Quality & Improvement Awards: Combining Traditional QA and Automation drives improvement at William Hill

Published on 24 April 2023

2023 Quality & Improvement Awards: Combining Traditional QA and Automation drives improvement at William Hill

2023 Quality & Improvement Awards: Combining Traditional QA and Automation drives improvement at William Hill
Automation of high-risk conversations enabled QAs to drive forward the right coaching discussions. This is supporting a culture of player safety. Compliance improved by 20%, freeing up time for QAs to drive forward the right coaching.

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Categories: Library, Operational Improvement, AI & Automation

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