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2023 Insight Awards: Stuart Marr at RSA

Published on 24 April 2023

2023 Insight Awards: Stuart Marr at RSA

Stuart Marr has played a key role in introducing Interaction analytics to RSA. Aligning to company values and putting equal emphasis on speech and text he has built an automated QA model. This allows the QA team to focus on coaching and improvement.

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Categories: Library, Operational Improvement, Data, Analytics & Insight, Awards Case Studies

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