Click on the sessions below to watch the Keynotes, Workshops & Technology Showcases. Full access to these videos is part of your Forum Membership. To access these register or log in using the My Account link at the top of this page. If you do not have the access you expect please email advice@theforum.social.
Opening Keynote: How to Learn
Originally broadcast Tuesday 2nd July 09:30
How you can use this week to learn from our members.
Innovation Winners: Indeed & OVO Energy
Originally broadcast Tuesday 2nd July, 10:30
Learn from overall Innovation of the Year winners, indeed on Leading Global Transformation and OVO Energy talking about their Service Transformation.
Award Winners: Insight Teams
Originally broadcast on Tuesday 2nd July, 13:15
Hear from Manager of the Year, Katie Harrison from NFU Mutual Agencies, Forecasting Analyst of the Year, Paul Cooper at The AA and our Rising Star, Mike Connor of Capita Regulated Services
Award Winners: Planning Teams
Originally broadcast on Tuesday 2nd July, 14:15
Learn how Real-Time Team of the Year, eBay reintroduced Real-Time globally. Hear from Lloyds Banking Group on how they achieved a Best Practice Shift Review.
Innovation Winners: Bank of Ireland & TSB
Originally broadcast Wednesday 3rd July, 09:30
Hear from Best Practice in Branch Planning winners Bank of Ireland and the Planning Team of the Year, TSB.
Best Practice Partnerships: Hear from the judges
Originally broadcast Wednesday 3rd July, 10:30
In this session our Partnership Awards Judges will share their highlights from this year's finalists stories. Sharing what has inspired them, and the learning that they have taken from the process.
Award Winners: Planning Analysts
Originally broadcast Wednesday 3rd July, 13:15
Learn from Analysts of the Year; Michelle Adshead at VitalityHealth and Kristie-Leigh Armstrong from BT Group and our Rising Stars; Lauren Laycock at NFU Mutual and Kirsty Ritchie of Wheatley Housing.
Award Winners: Quality Individuals
Originally broadcast Wednesday 3rd July, 14:15
Hear from 2024 Quality & Improvement Rising Star, Jess Baldock at DAS, our Knowledge Management Professional, Alexandra Jordan from Zopa and the Quality & Improvement Manager of the Year, Susan Drape-Comyn.
Award Winners: Quality Teams
Originally broadcast Thursday 4th July, 09:30
Learn from Benenden Health on Continuous Improvement Strategy, The Knowledge Management Team of the Year, Utility Warehouse and our Quality Team of the Year, ACCA.
Awards Winners: Planning Managers
Originally broadcast Thursday 4th July, 10:30
Managers of the Year; Alex Gold from OVO Energy and Steven Miller at Benenden Health share their stories.
Partnership Perfection: Hear from our associate heroes
Originally broadcast Thursday 4th July, 13:15
Join our Associate Heroes as they share their key ingredients for the perfect partnership
Endnote: The 2025 Awards
Originally broadcast Thursday 4th July, 14:15
How you can gain recognition for your and your teams work through our Awards. Tips for entering.