2020 Customer Strategy & Planning On-Demand

Click on the sessions below to watch the Keynotes, Workshops & Technology Showcases. Full access to these videos is part of your Forum Membership. To access these register or log in using the My Account link at the top of this page. If you do not have the access you expect please email advice@theforum.social.

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The Strategy Pyramid

Before setting targets and goals it is important that these are aligned to strategies that support your organisational goals. In this module;
- Understand your organisational goals
- See how to balance your strategies
- Learn how to align the right metrics and targets to your strategies

Driving Strategy through Real Time

Daily Real Time tasks work best when they are fully aligned to overarching business goals and objectives. If they are not, the result in wasted effort and add no value.
- Learn how to identify the strategy of your business
- Understand the language of engagement and the benefit of strategic communication
- See how volatile businesses use Playbooks to their advantage