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Published on 20 May 2026

Webinar - The Harrods Story: What It Really Took to Turn Data into Excellence in Partnership with Calabrio

Wednesday 20th May, 12:00

We’re excited to invite you to something truly special.

Join Calabrio for an exclusive webinar on 20th May at 12pm, where we’ll go behind the scenes with Harrods, one of the world’s most iconic luxury brands, renowned for its uncompromising focus on customer experience and excellence.

This is a rare opportunity to hear directly from Liz Whitehouse, Harrods Analytics Analyst, as she shares an honest, practical look at what it really takes to embed analytics and drive value.

In this session, you’ll hear:

Harrods journey from early challenges to building trust, adoption, and finding real value
How they’ve turned insight into immediate action, from uncovering issues in real-time to influencing wider business decisions
The role of quality and analytics in elevating advisor performance and planning for peak

From relaunching their quality programme to building a culture of data-driven decision making, Harrods’ journey is a powerful example of what’s possible when technology meets a true commitment to customer experience. Don’t miss it.