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"As we’ve recognised along with other organisations is that there is a lot of vacancies within the market now making it really challenging to recruit into our planning team. We still really struggled to get applicants with the relevant skills. We shared the roles we currently had available to The Forum jobs page, and we saw a massive spike in applicants." Alix Corden, Scheduling Manager, VitalityHealth

Published on 23 July 2026

Resetting Scheduling | Redefining Flexibility

Across Customer Operations and workforce planning, one truth is becoming impossible to ignore: we are still trying to solve today’s challenges with yesterday’s assumptions. Work patterns have changed beyond recognition, customer expectations shift at pace, and colleagues increasingly seek meaningful flexibility, stability and connection. Yet many organisations continue to depend on inherited templates, rigid scheduling conventions, and cultural defaults that no longer serve the complexity of modern work.

To address the disconnect, incremental improvement is no longer enough.

Our organisations need a RESET. We need to start REDEFINING what effective, fair and sustainable scheduling looks like.

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The Forum – Jobs

e: jobs@theforum.social

t: 0333 123 5960

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Dave Vernon - Director

e: dave.vernon@theforum.social

t: 07956 497 800