Role: Real Time Analyst
Advertised by: North Yorkshire Council
Location: Northallerton, North Yorkshire
Salary: £29,064-£31,537
Close Date: 8th March
Are you passionate about delivering exceptional Customer Service and how we meet their needs?
Do you have strong organisation and planning skills and a commitment to guide and support others?
The Team
North Yorkshire Council’s Customer Service Centre is a positive place to work where we have the opportunity to genuinely help others, making a real difference to the communities that we serve.
We pride ourselves on providing a quality service and resolving our customer’s problems, allowing you the opportunity to work in an inspirational environment where you can really add value and experience and gain a great deal of job satisfaction.
The Role
We are looking for a Real Time Analyst to support the Intraday manager by ensuring all real-time plans are rolled out effectively. To liaise with all Service Teams and other stakeholders both internal and external to ensure business needs are understood and met. You will need a high level of resilience to deal with ever changing internal and external customer needs across a variety of contact channels and multiple locations.
Whilst the position will be based at Northallerton, as a modern council the role offers the opportunity to work flexibly at alternative locations across our hubs within North Yorkshire as well as home working. The flexibility of the hours allows for a positive work/life balance.
Why work for us?
In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.
These include:
- a local government pension scheme with 18.1% employer contribution
- salary sacrifice schemes
- employee discount benefits including shopping, supermarkets, gym discounts and more!
- travel loans
- Health Assured – confidential help and support for your wellbeing
- Click on our Total Rewards Brochure at the bottom of this advert to see the full range of benefits.
Contact
If you have any questions, please do contact Jonathan Brand jonthan.brand@northyorks.gov.uk 01609 798565 or Craig Ryan on craig.ryan@northyorks.gov.uk / 01609 534062 for an informal conversation.
Key Dates
- Closing date: 08/03/2026
- Interviews: Phone Call Interviews w/c 09/03/2026
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.
Find out more and apply now