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"As we’ve recognised along with other organisations is that there is a lot of vacancies within the market now making it really challenging to recruit into our planning team. We still really struggled to get applicants with the relevant skills. We shared the roles we currently had available to The Forum jobs page, and we saw a massive spike in applicants." Alix Corden, Scheduling Manager, VitalityHealth

Published on 24 June 2025

2025 Awards Case Study: Making workforce planning work

When Berengere Drevet joined eBay’s planning team, she didn’t arrive with a specialist background in workforce planning. What she had was a sharp mind and a deep understanding of customer experience. She was also curious about how to improve things. That curiosity soon turned into action, and before long, she was making changes that were too impactful to ignore.