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"As we’ve recognised along with other organisations is that there is a lot of vacancies within the market now making it really challenging to recruit into our planning team. We still really struggled to get applicants with the relevant skills. We shared the roles we currently had available to The Forum jobs page, and we saw a massive spike in applicants." Alix Corden, Scheduling Manager, VitalityHealth

Published on 26 June 2025

2025 Awards Case Study: Building a global planning team that works

OVO set out to deliver their vision to become a Forecasting & Planning centre of excellence which would enable them to move onto the next stage of their evolution, to support this they weren’t just looking for a supplier—they were looking for a true partner.

The search for the right partner took them across India, where they met with multiple suppliers. But in Mumbai, something clicked. Firstsource stood out not just for their impressive credentials but because they felt human. From the moment OVO walked through the doors, there was warmth, transparency, and a genuine connection. It was clear this wasn’t just another business transaction; it was the beginning of a strong working relationship.