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"As we’ve recognised along with other organisations is that there is a lot of vacancies within the market now making it really challenging to recruit into our planning team. We still really struggled to get applicants with the relevant skills. We shared the roles we currently had available to The Forum jobs page, and we saw a massive spike in applicants." Alix Corden, Scheduling Manager, VitalityHealth

Published on 30 June 2025

2025 Awards Case Study: Betting on Innovation

In an era where customer experience (CX) can make or break betting operations, a global sports betting and iGaming leader’s UK & Ireland region has raised the stakes with a revolutionary approach to workforce management (WFM). Through an innovative partnership with Sabio Group, this organisation has not only unified its operations across major brands but has also set new industry benchmarks for employee experience and operational excellence.