Here is an example of how a Bespoke Learning Academy could look like for your organisation

You can view all the modules you need below. To see individual Modules in the showcase click on the dropdown at top left of the video. Module descriptions are below the videos.

You can gain Foundation Accreditation by watching at least one of the showcases below and completing this Accreditation Questionnaire. Send a copy of the questionnaire to your manager and accreditation@theforum.social for sign off. More information on accreditation can be found here.


You can download our Best Practice Guides here.

These modules are available to you until "Agreed Date"

Accredited Professionals

Congratulations to the following who have been accredited at Foundation Level
 - Jane Smith
 - Mohamed Ahmed
 - David Green
 - Karen Jones

Academy Launch & Tutorials

We can hold a launch for your academy so everyone understands how to access the modules and what they need to do to gain accreditation. We can also hold regular tutorials to layer in the learning and discuss how it is most appropriate to their role.

Start your learning

Your team get access to modules to help them focus on their learning, hear from other members on why learning is so important to them, how they build time into their diary for development and what they are doing differently because of this.

Your modules

We can add some of our box sets here or curate a set of individual modules that work best for your team.
Module Title
Description of what the module contains and what you will learn from it
 - Point one of specific learning
 - Point two of specific learning
 - Point three of specific learning

Module Title
Description of what the module contains and what you will learn from it
 - Point one of specific learning
 - Point two of specific learning
 - Point three of specific learning

Module Title
Description of what the module contains and what you will learn from it
 - Point one of specific learning
 - Point two of specific learning
 - Point three of specific learning

Individual Modules

You can choose the modules from the full list that are most suitable for your team
Webinar: Transform Data into Actionable Insights in partnership with Sabio

Published on 20 October 2026

Webinar: Transform Data into Actionable Insights in partnership with Sabio

Event date: 20/10/2026 12:00 - 13:00 Export event

Learn how AI-powered insights can elevate quality, efficiency and customer satisfaction

As AI becomes a key driver of contact centre transformation, the quality and accessibility of your data have never been more important. Join Sabio to discover how to overcome common data challenges, move beyond standard reporting, and unlock deeper insights that support smarter decisions and better AI outcomes. Plus, see Sabio's Workforce AI reporting capabilities in action and learn how to turn your data into a strategic advantage.

During the webinar discover:

  • Data challenges in the cloud
    • Explore the common data and reporting challenges organisations face when moving to CCaaS platforms.
  • Going beyond Out of The Box
    • Delve into how combining data from multiple sources creates richer operational and customer insights.
    • The road to success needs BI and CX expertise together
  • AI-Powered Interaction Performance
    • See how AI-powered reporting can accelerate analysis and insight generation.
    • Explore advanced reporting capabilities designed specifically for contact centre operations.
    • Understand how organisations are using data and AI together to drive better business outcomes.

Learn how data, analytics and AI can help you unlock faster, more strategic insights.

 

Speakers

Phil Anderson
CEO
The Forum

Don MacDonald
Implementation Consultant
Sabio

Daisy O'Grady
Lead Data Consultant
Sabio

Bobby Broadbent
Senior Analytics Consultant
Sabio

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