Here is an example of how a Bespoke Learning Academy could look like for your organisation

You can view all the modules you need below. To see individual Modules in the showcase click on the dropdown at top left of the video. Module descriptions are below the videos.

You can gain Foundation Accreditation by watching at least one of the showcases below and completing this Accreditation Questionnaire. Send a copy of the questionnaire to your manager and accreditation@theforum.social for sign off. More information on accreditation can be found here.


You can download our Best Practice Guides here.

These modules are available to you until "Agreed Date"

Accredited Professionals

Congratulations to the following who have been accredited at Foundation Level
 - Jane Smith
 - Mohamed Ahmed
 - David Green
 - Karen Jones

Academy Launch & Tutorials

We can hold a launch for your academy so everyone understands how to access the modules and what they need to do to gain accreditation. We can also hold regular tutorials to layer in the learning and discuss how it is most appropriate to their role.

Start your learning

Your team get access to modules to help them focus on their learning, hear from other members on why learning is so important to them, how they build time into their diary for development and what they are doing differently because of this.

Your modules

We can add some of our box sets here or curate a set of individual modules that work best for your team.
Module Title
Description of what the module contains and what you will learn from it
 - Point one of specific learning
 - Point two of specific learning
 - Point three of specific learning

Module Title
Description of what the module contains and what you will learn from it
 - Point one of specific learning
 - Point two of specific learning
 - Point three of specific learning

Module Title
Description of what the module contains and what you will learn from it
 - Point one of specific learning
 - Point two of specific learning
 - Point three of specific learning

Individual Modules

You can choose the modules from the full list that are most suitable for your team
Virtual Best Practice Showcase – Turning Insight into Decision Systems

Published on 05 August 2026

Virtual Best Practice Showcase – Turning Insight into Decision Systems

Wednesday 5th August, 12:00

Event date: 05/08/2026 12:00 - 13:00 Export event

The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what these Organisations, Teams and Individuals are doing to Raise Standards in their Customer Operations. The 2026 Best Practice Virtual Showcase brings together award‑winning teams, innovators, and industry leaders to share how they are raising standards in customer operations.

12:00 Introduction from Ian Robertson, Customer Operations Specialist at The Forum
12:05 Presentations from 4 x Award winning stories on this topic
  • Firstsource – Listen as Mark Forbes explains how they developed decision systems, creating easier access to data and developed an AI enabled reporting environment that supports leaders across the organisation.
  • eBay – Hear how Mohamad Rusydi Che Rosli has embraced AI and brought it to life within a complex organisation
  • OVO Energy - Kieron Meyrick will talk about how they went from a reporting function to a strategic partner. Building visibility, trust and commercial impact through data. 
  • Nicola Corkin from AXA Insurance will show how clarity of thinking and structured transformation can elevate planning maturity across a complex operation, connected data, governance and decision-making. 
12:35 Question and Answer
12:45 Session Ends

Comments (0)Number of views (196)
Print