Upcoming Webinars

These webinars are hosted by The Forum or in association with our partners. Register for the upcoming webinars below. New webinars will be added here as they are added to the calendar.

Catch up with past webinars.

By registering for a partner webinar you are consenting to sharing your information with them. If you do not receive joining instructions for a webinar please email events@theforum.social.

Webinar in Partnership with Centrical

Wednesday 1st July 12:00

More details to follow

Sabio Vendor Spotlight Series 3

Date TBC

Details to follow

Virtual Best Practice Showcase – Planning

Tuesday 9th July. 12:00

Presentations from Award winning stories on this topic

Virtual Best Practice Showcase – Outsourcing

Tuesday 14th July, 12:00

Presentations from Award winning stories on this topic

Virtual Best Practice Showcase – Quality & Operational Improvement

Thursday 23rd July, 12:00

Hear from Award winners Worldpay on reshaping their Back Office Quality with AI as well as improving Knowledge Management & how HGS rolled out a new learning programme that is set to become the global blueprint for a unified training standard.

Virtual Best Practice Showcase - Continuous Improvement & Effective Change

Tuesday 28th July, 12:00

Hear from OVO Energy & LNER as they talk about Continuous Improvement & Effective Change. They will discuss how to stop burn out, how to bring the whole centre along with the change and how to prioritise projects and show the benefits from each change.

Virtual Best Practice Showcase – Turning Insight into Decision Systems

Wednesday 5th August, 12:00

Presentations from Award winning stories from Firstsource, eBay and OVO Energy on how they are Turning Insight into Decision Systems

Virtual Best Practice Showcase – Effective Technology Partnerships

Thursday 20th August, 12:00

Presentations from Award winning stories on this topic

Virtual Best Practice Showcase – Vulnerable Customers

Tuesday 25th August, 12:00

Hear from three winners - OVO Energy, Novuna and National Support Network x NatWest as they talk about the work they have done to identify vulnerable customers and support the advisors to ensure the best care for all.