Upcoming Webinars

These webinars are hosted by The Forum or in association with our partners. Register for the upcoming webinars below. New webinars will be added here as they are added to the calendar.

Catch up with past webinars.

By registering for a partner webinar you are consenting to sharing your information with them. If you do not receive joining instructions for a webinar please email events@theforum.social.

Published on 05 April 2022

Partner Article: Workforce Wellbeing Recovery Kit at Calabrio

We all want a positive customer experience in our contact centres. Often, this can only be achieved when your staff are motivated, engaged, and experience the work-life balance they require. Companies are seeing the importance of the overall wellbeing of their staff at all levels – and there’s no one-size-fits-all approach. Calabrio’s Workforce Wellbeing Recovery Toolkit provides insights and resources to help identify common challenges and provide ideas for improvements that will positively impact employees, as well as customers. In this ebook, there are three personalised kits for:

Agents: Driving Engagements & Retention
Management & Operations Staff: Leading Teams amid Ever-Growing Complexity
CX Leaders: Powering the Next-Gen Customer Experience

In each kit, you will:

Learn about the key stressors impacting that group’s wellbeing
Receive a checklist to improve wellbeing via processes
Find a Tech Buyer’s Guide for tools to support the wellbeing and success of each stakeholder