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A new approach to scheduling for field engineers is transforming their working lives whilst de-risking the business and improving performance. Significantly, it has cut backlogs in the pilot areas by 78% in six months. This was made possible when a new field planning analyst joined the team, who had the initiative to understand what was not working, listen to the field engineers and take their complaints and frustrations seriously, not being afraid to change what the computer system had allocated. Crucially, the local and specialist knowledge of technicians is now embedded in a central database; using this insight to make resourcing decisions now enables better plans and controls risk. What’s more, it has created ways of working based on a new-found respect and a sense of collaboration between planning and field technicians. 

Who should attend? This case study will interest managers, planners and analysts responsible for ‘field operations’, with engineers, advisors, surveyors, loss adjusters, installers or other professionals based off-site. Take the chance to see an innovative approach to effective operating practice and learn how this was developed and how people were engaged. 

Key Results
•    Backlogs down 78% in six months in Lincoln
•    Lower carbon footprint; c9,300 hours less travel time forecast
•    42% fewer site visits
•    Less reactive work, by preventing breakdown forecast
•    Lower cost of spare parts forecast
•    Better capability to upskill technicians