Upcoming Webinars

These webinars are hosted by The Forum or in association with our partners. Register for the upcoming webinars below. New webinars will be added here as they are added to the calendar.

Catch up with past webinars.

By registering for a partner webinar you are consenting to sharing your information with them. If you do not receive joining instructions for a webinar please email events@theforum.social.

Case Study 2018: Collaboration transforms customer experience at ACCA

ACCA’s 2020 strategy set out ‘to be #1 in developing the accountancy profession the world needs’. This inspired a new focus on customers and opened the doors to develop new approaches. Today honest conversations, supported by customer data and intelligence, drive change and create buyin at all levels. Crucially, Planning, MI & Customer Intelligence teams have come together to understand the data and plan change. In particular, they now work closely with Marketing to plan effective campaigns and empower advisors to give a great customer experience. Everyone is engaged and involved, with shared objectives, enabling a true sense of ‘one team’. As a result, employee engagement scores are up by 90 points in the last 2 years.