See the full Case Study

Development and support is encouraging true engagement, built upon a strong sense of purpose and satisfaction in the northern Customer Services hub of RS Components. Leadership inspires through great vision and communication, believing in and empowering people with a true sense of creative freedom. A new, self-funded Enable function which combines planning, analysis, quality and CX, is delivering excellence and enabling managers to focus on their people. An innovative people framework is encouraging development, supporting rich conversations and a true sense of engagement. Results are compelling; NPS and NES are soaring and two years of sustained sales and margin growth evidence how this cultural journey is paying dividends.

Who should attend? This case study is for anyone who wants to focus on creating engagement in their teams, bring about cultural change or sustain improvements during substantial change. It’s also a great opportunity to see the benefits of collaboration across Planning, Quality and Insight within a single strategic approach.  

Key Results

• 2 years of sustained sales and margin growth
• Employee engagement scores up by over 30% since Feb 16
• NPS & NES increased from 50 (April 15) to 65+
• £370k savings reinvested to create/grow Enable Team in 3 years
• Inbound forecasting variation down from 7% to 0.66%