Upcoming Webinars

These webinars are hosted by The Forum or in association with our partners. Register for the upcoming webinars below. New webinars will be added here as they are added to the calendar.

Catch up with past webinars.

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Joint in-person event: AI Breakfast Briefing – What does AI mean for UK Contact Centres?

21st May 2024, Manchester

Date: 21st May 2024
Venue: Chamber Space, Elliot House, 151 Deansgate, Manchester, M3 3WD
Time: 09:30 - 11:30

AI is here to stay, bringing changes and challenges—along with huge opportunities. Join us at Chamber Space in the heart of Manchester for a live panel discussion on the impact of AI in UK contact centres. Our panel of experts will explore what AI means for advisors, customers, and the overall QA process.

Will we see advisors being phased out for AI bots? Or is AI just another tool to support contact centre reps?