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Published on 21 March 2024
This video is to accompany the article in the 2024 Best Practice Guide: Shaping the Future
Operational readiness: managing volatility on Page 9.
You can download a copy of the 2024 Best Practice here.
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Categories: Library, Planning & Resourcing, Improvement & Quality, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Digital & Omni-Channel
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