Operational Effectiveness & Real-Time Modules

Develop a deep understanding of Real-Time and establish key operating principles to be better prepared prior to the day, more effective on-the-day and capture understanding and learning.

Published on 05 January 2022

Fiona Thomas

I’m Fiona Thomas and I’m a Senior Planning Manager for Sky. I’ve held various roles within Planning at Sky including management of Scheduling, Field Planning and currently Transformation and Change.

My contact centre journey began in 1999 in Morgan Stanley where I fell into the Planning world in 2006. Since then, I’ve held positions within Real Time, Scheduling, Forecasting, Dialler, Relationship Management and Department Head across Scottish & Southern Energy and Response before finding my current home in Sky.