Operational Effectiveness & Real-Time Modules

Develop a deep understanding of Real-Time and establish key operating principles to be better prepared prior to the day, more effective on-the-day and capture understanding and learning.

Published on 25 November 2025

Calabrio: State of the Contact Center 2025

Calabrio surveyed 400+ global contact center leaders, and the message is clear: AI is no longer the future – it’s here. With 98% of contact centers already using it, what’s its real impact?

In the 2025 State of the Contact Center Report, we reveal how to bridge the gap between AI, your agents, and the future of customer experience.