2025 Best Practice Guide
Raising Standards

Operational Effectiveness & Real-Time Modules

Develop a deep understanding of Real-Time and establish key operating principles to be better prepared prior to the day, more effective on-the-day and capture understanding and learning.

2025 Awards Case Study: Saving time and millions with digital workers

Published on 26 June 2025

2025 Awards Case Study: Saving time and millions with digital workers

Aldermore Bank had ambitious plans. As a growing financial institution, they wanted to improve efficiency, help their staff, and offer a better experience for customers. But they faced a challenge. Processes were slow, repetitive tasks were taking up too much time, and they needed a way to do things smarter. That’s where automation came in. The idea wasn’t just to implement technology—it was to create something that worked for the people using it.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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