2025 Best Practice Guide
Raising Standards

Operational Effectiveness & Real-Time Modules

Develop a deep understanding of Real-Time and establish key operating principles to be better prepared prior to the day, more effective on-the-day and capture understanding and learning.

2025 Awards Case Study: A new approach to NHS 111

Published on 26 June 2025

2025 Awards Case Study: A new approach to NHS 111

When DHU Healthcare, a not-for-profit Community Interest Company that provides NHS services in the Midlands, were looking to modernise the telephone system for its NHS 111 service, they were looking for more than just a tech supplier.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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