Operational Effectiveness & Real-Time Modules

Develop a deep understanding of Real-Time and establish key operating principles to be better prepared prior to the day, more effective on-the-day and capture understanding and learning.

Published on 15 November 2024

2024 Centrical Whitepaper: Future CX Landscape

This whitepaper, based on a survey conducted by The Forum in Spring 2024, explores the current state and future prospects of Customer Experience (CX) across various industries, with a focus on the impact of Artificial Intelligence (AI) and evolving technology on frontline agents, managers, and overall operations.

Please complete the form below to access this whitepaper.

Comments (0)Number of views (3040)

Author: Leanne McNamee

Categories: Whitepapers

Tags: