Operational Effectiveness & Real-Time Modules

Develop a deep understanding of Real-Time and establish key operating principles to be better prepared prior to the day, more effective on-the-day and capture understanding and learning.

1-Day Influencing Skills for Analysts & Managers

Published on 15 November 2019

1-Day Influencing Skills for Analysts & Managers

Date TBC

The Course

This one-day course will help you to understand how decisions are made, utilise behavioural preferences and identify the preferences of those we want to influence.

Who should attend?

This one-day training workshop is the opportunity for you to discuss the benefits and implications of different approaches and learn about the critical factors to consider. Use this course to help you determine what approach to develop in your own operation.

Course Leader

TBC

Learning Outcomes

  • Understand the concept of influencing vs manipulation
  • Understand social styles and influencing principles and how to use these to aid influencing
  • Appreciate how humans make decisions and take away methods to try in the workplace

What our attendees said

“A great mix of practical work and presentations. Thanks for a great day”

“Everything was awesome. Really pleasant and interesting”

Course Date
Start Date End Date Location
TBC TBC TBC

Price
Member £545
Non-Member £595
*All prices exclude VAT

Enquiry Form

Is this course right for you? To speak to a course leader, call us on 0333 123 5960. To book your place complete the form below.

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Author: Leanne McNamee

Categories: The Quality & Customer Experience Forum, One-day Workshops, Influencing Skills

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