A few years ago, OVO recognised that if they wanted to continue delivering the best service possible, they needed to rethink how they worked. Their customer enablement function was doing a good job—but good wasn’t enough. They wanted to raise the bar, push boundaries, and make life easier for both their customers and their people. So, they set out to make a change. Not just small tweaks, but a full-scale transformation in how they planned, supported, and delivered their services.

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