Forecasting & Analysis Modules

Incorporate all relevant data, using statistical and expert methods to produce the best possible predictions. Further your knowledge about what performs best for your problems.

Published on 04 September 2019

Laura Moss

Laura Moss, Head of Operational Communications at Santander Operations

With over 10 years’ experience in planning, Laura has responsible for multi-site planning for Contact Centre and Back Office Operations. Laura was a Hero Award Winner in 2019, and has achieved Forum Standards Accreditation 3 years running.