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2024 Planning Awards: Lauren Laycock at NFU Mutual

Published on 10 April 2024

2024 Planning Awards: Lauren Laycock at NFU Mutual

2024 Planning Awards

Lauren doubled the complaints department’s headcount, guided by data-driven insights to enhance efficiency. Lauren’s adept stakeholder engagement gained trust and elevated operational performance. Her journey underscores adaptability, collaboration, and a commitment to continuous improvement, resulting in tangible outcomes such as improved service levels and complaint resolution rates.
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