Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Published on 08 October 2021

Andy Springall

Andy Springall: Head of Sales, Service and Energy at Utility Warehouse. After 10 years working for Orange and subsequently EE in Regional retail, marketing and Contact centre leadership roles I moved into the Utilities sector where I Headed up Customer Service for Co-op Energy moving to an Operations Director role with a start up energy company before joining Utility Warehouse two and a half years ago. A passion for service and transformation. For my sins, a Derby County fan!