2025 Best Practice Guide
Raising Standards

Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

2025 Awards Case Study: Redefining workforce flexibility

Published on 26 June 2025

2025 Awards Case Study: Redefining workforce flexibility

eBay had a challenge. They, like many businesses, wanted to give their team mates more flexibility. They also aimed to keep operational efficiency. Traditional scheduling models weren’t cutting it. Employees needed more control, but the systems in place couldn’t handle the level of autonomy they envisioned. Enter QStory, a partner that wasn’t just selling software but was willing to listen, collaborate, and push the boundaries of what was possible.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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