2025 Best Practice Guide
Raising Standards

Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

2025 Awards Case Study: How implementation of Calabrio and AWS transformed customer service

Published on 26 June 2025

2025 Awards Case Study: How implementation of Calabrio and AWS transformed customer service

When SVL and Trainline began their partnership, neither expected how much it would grow. It wasn’t just about new technology. It was about changing how Trainline worked. The goal was to improve efficiency and create a better experience for employees and customers. 

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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