Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Published on 15 November 2024

2024 Centrical Whitepaper: Future CX Landscape

This whitepaper, based on a survey conducted by The Forum in Spring 2024, explores the current state and future prospects of Customer Experience (CX) across various industries, with a focus on the impact of Artificial Intelligence (AI) and evolving technology on frontline agents, managers, and overall operations.

Please complete the form below to access this whitepaper.

Comments (0)Number of views (3048)

Author: Leanne McNamee

Categories: Whitepapers

Tags: