We are currently updating our CRM software so the forms on our website may not work correctly.

If you want to book a place on our training or conferences, please email events@theforum.social and we will process your request.

Apologies for any inconvenience.

Case Studies Modules

Find out how other organisations transformed the way they worked. Learn from almost 20-years of Innovation Award case studies, to take away practical ideas for your own workplace. These case studies are available for Members only please register on the website to view.

Water Plus - Quality Team 2022 Case Study

Published on 27 April 2022

Water Plus - Quality Team 2022 Case Study

Brand ambassadors build engagement with quality at Water Plus
The team have evolved their quality from ticking boxes for a simple outcome-based framework that is empowering people to engage, inspire and deliver. Five key contact milestones provide a framework for delivering the right customer outcomes, allowing advisors the freedom to be brand ambassadors in their own way.

Comments (0)Number of views (296)

Author: Leanne McNamee

Categories: Library, Awards Case Studies

Tags:

Print