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Case Studies Modules

Find out how other organisations transformed the way they worked. Learn from almost 20-years of Innovation Award case studies, to take away practical ideas for your own workplace. These case studies are available for Members only please register on the website to view.

Case Study 2017: Thomas Cook: Building excellent teams and gaining credibility

Published on 27 April 2017

Case Study 2017: Thomas Cook: Building excellent teams and gaining credibility

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Key Results

  • Employee engagement up from 33% to 64% in a year
  • Forecast accuracy: variance cut from 20% to just 5%
  • Actual data now used to drive forecasts rather than 'gut-feel'
  • Reps given ability to plan their own time off in lieu
  • Greater visibility of scheduling process
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Author: Leanne McNamee

Categories: Library, Planning & Resourcing, Awards Case Studies

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