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Case Studies Modules

Find out how other organisations transformed the way they worked. Learn from almost 20-years of Innovation Award case studies, to take away practical ideas for your own workplace. These case studies are available for Members only please register on the website to view.

Anglian Water - Speech Analytics Team 2022 Case Study

Published on 27 April 2022

Anglian Water - Speech Analytics Team 2022 Case Study

Becoming agile and responsive with speech analytics at Anglian Water
By evolving their own framework for speech analytics, the team are able to be agile and adaptive in creating new analysis categories. This is focussed on four core principles: Granular, Impartial, Flexible and Transparent (GIFT), delivering trusted and relevant insight, with measurable benefits, fit for a rapidly changing world.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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