We are currently updating our CRM software so the forms on our website may not work correctly.

If you want to book a place on our training or conferences, please email events@theforum.social and we will process your request.

Apologies for any inconvenience.

Case Studies Modules

Find out how other organisations transformed the way they worked. Learn from almost 20-years of Innovation Award case studies, to take away practical ideas for your own workplace. These case studies are available for Members only please register on the website to view.

2025 Awards Case Study: Customer service that works - Content Guru x Wheatley Housing

Published on 26 June 2025

2025 Awards Case Study: Customer service that works - Content Guru x Wheatley Housing

When Wheatley Housing and Content Guru first started working together, it wasn’t just about upgrading a phone system. Wheatley, Scotland’s largest housing, care, and property management group, had a clear goal: to make life easier for its customers. They needed a system that worked for them—not one they had to work around. And that’s where Content Guru came in.

Read more

Comments (0)Number of views (6021)

Author: Leanne McNamee

Categories: Library, Awards Case Studies

Tags:

Print