Capacity Planning Modules

Learn how capacity models fit into the planning cycle and how this helps influence budget decisions and support implementation of strategy by linking commercial plans to resourcing.

Published on 15 May 2023

Technology Showcase: QStory

Powering Game Changing Contact Centres. QStory will be showing you how to use next level automation to supercharge agent engagement and unlock maximum performance.

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Author: Leanne McNamee

Categories: Library, Planning & Resourcing, Improvement & Quality, Data, Analytics & Insight, 2023 CSP Videos

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