Capacity Planning Modules

Learn how capacity models fit into the planning cycle and how this helps influence budget decisions and support implementation of strategy by linking commercial plans to resourcing.

Sabio's Vendor Spotlight Series - Transform Workforce Planning with Amazon FCS

Published on 25 February 2026

Sabio's Vendor Spotlight Series - Transform Workforce Planning with Amazon FCS

Wednesday 25th February, 12:00

Join Sabio for a concise, insight-packed webinar on how Amazon Connect Forecasting, Capacity & Scheduling (FCS) is transforming contact-centre planning. Built on Amazon Web Services, FCS uses AI-driven forecasting, intelligent scheduling, and real-time intraday management to help organisations plan with confidence, adapt faster, and improve both service and employee experience.

Discover how Sabio is helping customers move beyond spreadsheets to modern, data-led workforce planning with Amazon FCS — delivered by Sabio Group.

 

Dave Vernon,
Director,
The Forum

Jim Fleming,
WFO/WEM Solution Consultant,
Sabio

Pavan Dusanapudi,
Sr Solutions Architect, Applied AI,
AWS

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