Capacity Planning Modules

Learn how capacity models fit into the planning cycle and how this helps influence budget decisions and support implementation of strategy by linking commercial plans to resourcing.

Published on 25 June 2025

2025 Awards Case Study: Supporting advisors to deliver better outcomes

When Lauren Davison joined Citizens Advice Gateshead in October 2021, she didn’t aim to lead big changes. She just wanted to help people. Through her role as Senior Telephone Advisor for the Help Through Hardship team, she has made a real difference. This impact is felt not only by clients but also by her colleagues.