2025 Best Practice Guide
Raising Standards

Capacity Planning Modules

Learn how capacity models fit into the planning cycle and how this helps influence budget decisions and support implementation of strategy by linking commercial plans to resourcing.

2025 Awards Case Study: A year of change and challenge

Published on 19 June 2025

2025 Awards Case Study: A year of change and challenge

Two years ago, the Planning Team at TSB was brought together as a central function, and since then, they’ve become a key part of how the business operates. 2024 tested them more than ever. They needed to act quickly due to big changes in the operating model, outsourcing, and restructuring. They had to adapt and ensure TSB could serve its customers every day.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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